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There is no “forgot password” link and no reset email. The app sends no mail at all, so nothing is waiting in your inbox.

An owner or admin issues you a new password from the Team screen and hands it to you in person or by text. The old password stops working the moment they do it, so ask when you are able to write the new one down or type it in straight away.

If the sign-in says your email and password do not match, check the email first — it is your work address at arkwoodwork.com, and it is the one the office used when your account was made.

While you are signed in, open Me and change it there. Eight characters at least, typed twice. Use something you do not use anywhere else: the password you were handed stays on file with the office, so the one you pick here should not be one you use elsewhere.

If it answers that the session is too old for a password change, sign out, sign back in, and change it straight away.

Access is by invitation. There is no sign-up screen, and the database refuses an account that was not invited: an owner creates it, gives you the password, and puts you on the jobs you are working. If you are new, the office does this — you do not do anything yourself.

If you have been signed in and the app tells you access is paused, the account has been deactivated. Ask the office to turn it back on.

On a computer or an Android phone the app installs from the browser itself. Sign in first, then look at the address bar: Chrome and Edge offer to install it there, and the same offer sits in the browser's own menu. Take it and ARK Management gets an icon in the dock, the Start menu or the app drawer, and opens in a window of its own with no address bar to wander out of. It is the same app and the same account — nothing is downloaded, and nothing is set up a second time.

iPhone and iPad are the exception. Safari's Add to Home Screen will not give you this app: a web page installed that way on iOS does not get the camera and the file access the app needs, so the iPhone and iPad version is a build of its own rather than something you add from Safari. Ask the office how to get it. Do not spend the morning hunting for a setting that would make Safari do it — there isn't one.

A window wider than 900 pixels draws the app with the sidebar down the left instead of the tab bar across the bottom, so an installed window on a laptop reads as a desktop app and not a stretched phone.

With no bars, a daily report, a field ticket, an RFI or a punch item is not lost. It waits on the phone, photographs and all, and goes on its own the moment there is signal. It stays on the screen the whole time it is waiting, so do not type the day a second time — walk into signal and watch it go.

If something is still waiting after you have had signal for a while, that is worth reporting.

Four things make a problem findable, and they take a minute to write:

Also say which phone and whether you were on wifi or on data. Most of what is hard to reproduce turns out to be one of those two.

What the app holds about a person, who can read it and how long it is kept is set out on the privacy page. Asking to see, correct or remove your own record goes to the same address at the top of this page.